Shipping

Product Warranty

Return & Exchange

Secure Shopping & Privacy

Shipping

Shipping Methods
Generally, the following shipping methods are available:

48 continental US states standard. Will optimize carrier:
Normally arrive within 3-8 full business days. The reason we say we will optimize carrier is that in some case we may use priority mail or other expedited methods if we believe they will arrive faster than other methods without incurring significantly higher shipping cost. This shipping method also applies to freight delivery for heavy weight or oversized items.

Ground:
Normally arrive within 3-8 full business days. Standard UPS residential ground.

Hawaii/Alaska/Canada.
3-10 business days. UPS ground/USPS priority/air parcel whichever faster.
Because the difficulty of obtain a precise shipping quote until you place an order, the shipping quote is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment.

Freight Delivery: Overweight or oversize items.
Normally 7-14 full business days. Some heavy or oddly shaped items must be shipped alone via freight trucking companies. Usually, oversize items arrive in 7-14 full business days after leaving the warehouse. Most oversize Items leave the warehouse within seven full business days. Due to the difficulty of obtaining a precise shipping quote until you place an order, the shipping estimate for freight delivery is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment. Although we do not list this shipping option in check out, it usually falls into the category of "48 continental US states standard. Will optimize carrier." and you may choose that. Oversize/overweight items can only be sent via ground freight, and we do not offer expedited shipping.

In general, most residential addresses do not have a loading dock. Some oversize or overweight items may require lift gate services (with extra charge) to unload if the delivery address does not have an accessible loading dock. The customer is responsible for bringing the items into their home or garage. The trucking company will deliver during normal business hours, Monday through Friday.

Other International, or U.S. Territories, including the U.S. Virgin Islands and Puerto Rico.
4-21 full business days. Available carriers only. Delivery to a certain region overseas may not be available. Although we reserve our right to cancel an order in case delivery is impossible, we will notify you promptly so you do not have to worry about uncertainty.
Because the difficulty of obtain a precise shipping quote until you place an order, the shipping quote is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment.

Attention International Buyers:
Any fee associated with customs, duties, tariff, or brokerage, if demanded by any carrier, during the course of import entry into the destination country is to be paid by the recipient of goods but not the shipper.
Because the difficulty of obtain a precise shipping quote until you place an order, the shipping quote is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment.

Expedited Shipping:
In general, we do not recommend that you use expedited shipping methods because it can be quite expensive to you and in most cases only saves you few days. However, you do have an option to request expedited shipping specifically. If you have a certain deadline for delivery, please contact us and we will try our best to accommodate your request at actual additional cost. Although in most cases we will do it for you, we cannot guarantee that such request can be met in every case.

Exceptions:
The above delivery time is only an estimate which is not guaranteed. We are not in a position to guarantee delivery time, nor do we have control of it in certain circumstances. In an exception, delay may occur due to factors out of our control, such as back order from manufacturers, shipping carrier delay or delivery failure. Such delay shall not hold us liable for any consequence. As a business, however, we understand the importance of prompt delivery and would strive to do our best. Please find more details here.

Conventional Wisdom on Shipping
Business days are Monday-Friday, excluding federal holidays within the United States. Shipping costs are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

Product Warranty

Most items sold by BidLessNow.com are with standard manufacturer warranty. For additional information on the manufacturer's warranty for a specific product, please contact us.

Return and Exchange

14-Day Money-Back Guarantee
If you are not satisfied with the item you have purchased, you may return it for any reason within 14 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Any upgraded shipping costs will not be refunded. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Usually, there is no restocking fee. In some cases, depending on the policy of a particular manufacturer, return is subject to a restocking fee of 15% - 25%. If our vendor charges the restocking fee, we will have to pass it through.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

The item must be returned in new and resalable condition with all paperwork, parts and accessories and in original boxes only, to insure proper credit.

NOTE: RETURN AND EXCHANGE COULD ONLY BE APPLIED WITHIN 14 DAYS AFTER DELIVERY. ALL CUSTOMERS NEED TO CONTACT US FIRST TO OBTAIN A RETURN AUTHORIZATION. This is because return address can vary with different products and instruction needs to be followed to provide correct documentation for proper refund. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense. In most cases, our experiences told us some return request are a result of simple misunderstanding and can be resolved without physically shipping an item back and forth. This is usually mutually beneficial to both a customer and our store, and many times in a customer's favor, when a request is reasonable.

Return Exceptions

Our Standard Return policies do not apply to all items. Below is the Return Exception Policy. on how to return these particular items appear below.

Non-Returnable Products
If a product is described as "non-returnable" on the specific product description page, it is not allowed to be returned and all sales are final. However, "non-returnable" products are not limited to those clearly described as "non-returnable" on the specific product description page. The following are other factors to consider.

Food items
Food items are non-returnable.

Racket Stringing and Labor
If a racket is strung with customer specifications of string type and tension, when the racket is returned, the racket reimbursement will follow the general return and exchange policy, but the cost of string and stringing labor cost cannot be reimbursed, since they cannot be recovered.

Lingerie, swim suits, underwear, and nightgowns
No return is allowed for lingerie, swim suits, underwear, nightgowns, or any other similar products due to hygiene concern.Such items couldn¡¯t be reselled. So it will become a complete loos for us if they are returned.

Perishable Items/Customized / Personalized Products and Autographed Collectibles
All sales are final for these items when a purchase order is placed. A custom order or, in other words, a made-to-order by a customer cannot be cancelled once placed. These items cannot be returned. The delivery time estimate is not a guarantee due to the nature of custom production. When you place a custom order, please plan ahead to leave more time for production and delivery,because we have to prepare for the production and it¡¯s difficult for us to make a rush order. Cancellation request of custom orders should be made before production. Otherwise, cancellation wouldn¡¯t be accepted unless there is substantial delay occurred.Once the custom order is processed, that means we have already paid for the production. And cancel request would not be accepted. If substantial delay in production is foreseen, we will let the customer know and make every effort to deliver in a timely manner. Any questions on order process and packaging please contact us.

Baseball and Softball Bats and Balls
If a product is received in defective condition, please contact us. We will discuss this with the manufacturer for a solution. Most baseball and softball bats and balls are non-returnable, no matter it¡¯s used or not. This has been the standard procedure in this industry.

Software and Electronic Media Products
The products below are software and electronic media products: